The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), surveyed 100% of employees each year. Surveys were segmented by unit, location, job type, race, gender and intern (new hire), and extensively analysed. When the results…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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