The Army Armament Research, Development and Engineering Centre (ARDEC), a US military research and manufacturing facility and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), surveyed 100% of employees each year. Surveys were segmented by unit, location, job type, race, gender and intern (new hire), and extensively analysed. When the results revealed that Leadership and Performance Feedback had the overall lowest scores, ARDEC provided additional leadership trainin...
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