Participation rate in the annual employee partnership survey at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was seen as a key indicator of employee engagement. The participation rate increased 37% from 2010 to 2014, Against the and Press Ganey average participation rate of 45% (best…

BPIR Categories

15.4.1 Employee satisfaction/dissatisfaction
15.4.3 Work org/job classification/teams/communication

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