BI (Business Incentives Performance Services, trade name of Schoeneckers, Inc. Minneapolis, Minnesota, more than 14,000 associates at time of writing), the recipient of the 1994 Minnesota Quality Award and the 1999 Malcolm Baldrige National Quality award in service category, uses an annual survey (called the BI Culture Scan) of its associates. The figures of the surveys show that associates satisfaction has increased since 1995, in 1998 the level was 8.5 on a ten point scale for overall satisfac...
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