Key factors that influenced workforce satisfaction and engagement at Schneck Medical Centre (SMC), a US nonprofit medical centre and winner of the 2011 Malcolm Baldrige National Quality Award, were identified using survey items statistically determined to be predictive of workforce engagement. Information was captured in the biannual Employee Opinion Survey, annual RN Satisfaction survey, Volunteer…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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