In 1999 Hudson Valley Hospital, a US health provider, began conducting annual employee surveys ran by an outside organisation so it could really listen to its employees. Initial survey results led the organisation to make changes in its compensation programme and benefits package, and to improve working conditions at the facility. Improvements continued to be made, employee satisfaction ratings rose each year and consequently growth and profitability rose in correlation. The hospital improved fr...

BPIR Categories

9.7.1 Encourage employee involvement and feedback
9.7.2 Provide mechanisms for internal communication
9.6.2 Manage employee satisfaction

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