Freese and Nichols (F&N), a US engineering consultancy and winner of the 2010 Malcolm Baldrige National Quality Award, made extensive use of both internal and external employee surveys. F&N’s online Employee Opinion Survey (EOS) consisted of questions about issues such as Organisational Culture, Communications, Continuous Improvement, Employee Development, etc., and was used along with external…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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