To identify employee engagement and satisfaction, K&N Management, a US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), used engagement/satisfaction surveys. The factors in the survey were determined through industry and non-industry benchmarking and research, and questions captured employee engagement information concerning hiring, training,…

BPIR Categories

9.6.1 Survey/assess employee satisfaction/morale

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