Employee training and communication as a TQM strategy

Read-Rite (Thailand) Co. Ltd (RRT) is one of the US Read-Rite corporation's manufacturing plants. It produces personal computer disk-drive components. It started business in 1991 and has expanded rapidly to become a large operation employing approximately 12,000 people at the plant. RRT's three year plan to implement TQM consisted of three phases, 'introduction', 'development' and 'integration', each to last twelve months. TQM awareness training was given to all employees in the in-house traini...