Analysis of voluntary employee turnover at Advocate Good Samaritan Hospital (GSAM), a US community hospital, revealed a positive downward trend from 2007 as a result of proactive retention initiatives, HR processes, and departmental action plans. Against a Saratoga Top Decile turnover rate of 6%, GSAM’s turnover rate was 10% in 2007, 7% in 2008 and 5.9% in 2009, exceeding the top decile figure. Registered Nurse turnover rate was similar over the same time period. GSAM won the 2010 Malcolm Bald...

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15.4.5 Employee recruitment, retention, succession plans

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