Employee turnover was a key measure of workforce capability and capacity as well as satisfaction and engagement at Medrad Inc, a US manufacturer and distributor of high tech medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector). From 2006-2009, Medrad bettered the Great Planes to Work (GPTW) survey benchmark each year. In 2006 Medrad held employee turnover (voluntary and involuntary) to 9.8% against the benchmark of 12%. In 2007 the Medrad’s rate...

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15.4.5 Employee recruitment, retention, succession plans

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