At Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, low employee turnover was seen as a strong indicator of employee loyalty and HCM implemented many improvements to the workforce climate that led to a 48% reduction in employee turnover rate from 16% in 2010 to 10% in 2014. Compared to a top 10% rate of 10% and a top 25% rate of 10.5%, HCM had a 10% rate in 2012, 9% in 2013, and 10% in 2014. Turnover in the first year of service also fe...

BPIR Categories

15.4.5 Employee recruitment, retention, succession plans
15.4.1 Employee satisfaction/dissatisfaction

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