Employee turnover at the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), was seen as a key measure of workplace excellence and employee satisfaction. Between 2003 and 2005 BMH outperformed the National Average and its own targets. In 2003 BMH had…

BPIR Categories

15.4.5 Employee recruitment, retention, succession plans
15.4.1 Employee satisfaction/dissatisfaction

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