Employees role in Data Collection at a Baldrige Award recipient

Stellar Solutions, a US aerospace engineering services company and 2017 Baldrige National Quality Award recipient, relies on its entire workforce to collect relevant data for the Strategic Planning Process (SPP). Relevant data and information were collected and analysed for the SPP through Senior Leadership Team (SLT) monthly customer and employee visits and through employee insights…

BPIR Categories

10.2.2 Acquire & collect information/knowledge
2.2.4 Formulate and review business unit strategy