Following criticism by external assessors for lack of focus, vision, ambition, and an unsustainable budget, the Sevenoaks District Council, a UK local authority, set out to create an environment that encouraged innovation and responsibility. To effect the changes the Council took a bottom up approach and: 1) Involved staff at all levels in projects, improvement…

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique
8.1.1 Leaders develop/manage org culture,vision&values

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