Following criticism by external assessors for lack of focus, vision, ambition, and an unsustainable budget, the Sevenoaks District Council, a UK local authority, set out to create an environment that encouraged innovation and responsibility. To effect the changes the Council took a bottom up approach and: 1) Involved staff at all levels in projects, improvement groups, staff briefings and group discussions. 2) Provided training in leadership, delegating and brainstorming. 3) Gave frontline staff...

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
14.3.2 Implement an improvement approach/method/technique
8.1.1 Leaders develop/manage org culture,vision&values

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