STMicroelectronics Incorporated, the recipient of the 1999 Malcolm Baldrige National Quality award in manufacturing category, initiated a program called 'gung ho' to promote teaming and employee empowerment. The initiative was supported by extensive training in teaming and problem-solving methods for manufacturing operators and 'supervisor as coach' training for managers. The aim was to encourage employees to take control of their work. Teams determined workflow, assignments, and break and vocat...

BPIR Categories

9.6.2 Manage employee satisfaction
9.7.1 Encourage employee involvement and feedback
9.3.4 Create & deploy teams
9.4.7 Develop team competencies
8.2.2 Create an environment for empowerment/innovation

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