To reduce product changeover time a US manufacturer formed a changeover improvement team of hourly workers and empowered them to make all the decisions. The team flow-charted the product changeover process and saw that they needed more than a flow chart in order to achieve the best results. They videotaped the process, and from the…

BPIR Categories

9.5.2 Manage team performance
9.3.4 Create & deploy teams
9.4.5 Develop functional/process competencies

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