When a US airplane manufacturer built a new paint hanger to better ensure defect free airplanes, management did not consult its employees on what could be done improve things. Consequently all the old equipment and processes were moved to the new hangar. Later on, when the workers were undergoing training in process ownership, management and…

BPIR Categories

9.5.2 Manage team performance
9.3.4 Create & deploy teams
9.4.5 Develop functional/process competencies

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