To drive performance, Singapore’s Immigration & Checkpoints Authority (ICA), a government agency and winner of the 2015 SPRING Singapore Quality Award with special commendation, engaged Stakeholders via its 3-level Stakeholders’ Engagement Framework (SEF) (1. Inform. 2. Consult. 3. Collaborate & Co-Create), supported by multiple internal and external communication platforms, such as meetings and dialogue sessions.…
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