As part of its Communication Plan (CP) the Pewaukee School District (PSD), a US school district, used multiple stakeholder listening approaches to obtain actionable information for improvements to programmes, offerings and services. Once received data became actionable, a Plan, Do, Study, Act (PDSA) process integrated findings for Strategic Planning (SP) Action Plans. When considering major SP initiatives, specialised VOC feedback was sought. In one case, the addition of Four Year Old Kindergart...

BPIR Categories

1.1.7 Review customer listening & learning methods
1.3.2 Determine & provide customer contact mechanisms

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