Among other things the project :1) Introduced e-services, where customers were able to view soft copies of invoices and statements online. 2) Introduced a new tariff concession that defrayed business costs for the Offshore Marine sector. 3) Rationalised rates that incentivised shorter port stay and deterred idle time . 4) Minimised human errors through manual…

BPIR Categories

6.4.1 Improve process/service performance

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