To coordinate the resources, information, and activities needed to complete business processes, Montgomery County Public Schools (MCPS), a US school system and winner of the 2010 Malcolm Baldrige National Quality Award (Education Sector), designed and implemented a major Enterprise Resource Planning (ERP) process. The management team maintained and constantly reviewed the design requirements, mapped implementation results to design documents, and kept the project on task. Customer groups reviewe...
BPIR Categories2.3.1 Identify, plan & map key processes
6.1.1 Plan key production & delivery processes
14.3.2 Implement an improvement approach/method/technique