To achieve an integrated information technology platform, a Wing Tai Retail, Singapore, winner of the 2012 Singapore Quality Award, implemented an Enterprise Resource Planning (ERP) system in 2007 and CRM system in 2011. The systems provided: 1) Standardisation of processes; 2) Efficiencies in system support and maintenance; 3) Portability of human resources across business units; 4) For company-wide technology add-ons; 5) Reduction of manual processes; 6) Systematic and efficient information ma...
BPIR Categories10.2.1 Establish info/knowledge management systems
11.1.2 Manage resource allocation
12.4 Implement resource preservation program