When a US Heavy Construction Equipment Corporation implemented a new ERP procurement application with new functionality for spend analysis, supplier quality management, and strategic sourcing, it provided some staff training but didn't anticipate serious transition challenges such as employees struggling to adopt the new user interface with a range of new power tools, graphics, etc.…

BPIR Categories

9.4.5 Develop functional/process competencies
14.3.5 Reengineer business processes & systems
14.3.6 Provide ideas management & innovation processes

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