When its business success outgrew its original computer systems a US Medical Device Company decided to upgrade to a high-end ERP system. To build consensus, achieve executive alignment, and guide the implementation, a cross-company team developed a broad-based but rigorous ERP roadmap: A senior executive took charge of each improvement initiative to ensure focus and accountability, and bonuses were tied to achieving project goals; The company used benchmarks to set aggressive yet achievable targ...

BPIR Categories

14.3.5 Reengineer business processes & systems
5.1.1 Plan key production & delivery processes

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