The Gillette Company, a business unit of Proctor & Gamble which sells products such as razors and blades, batteries and dental care products in 20 countries, extended its enterprise resource planning (ERP) system to its suppliers and customers via a business-to-business exchange which allowed purchasing managers to view forecasts and actual orders to remain on schedule. Gillette's system included elements of supply chain, manufacturing, marketing and sales and customer service. The system allowe...

BPIR Categories

1.3.2 Determine & provide customer contact mechanisms
13.1 Develop and manage supplier/customer partnerships
10.4.5 Manage external information & knowledge sharing

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