Because of its comprehensive framework for assessing strengths and areas for improvement across the activities of an organisation, the Scottish Funding Council, a provider of funding and support for Scotland’s colleges and universities (created as the result of a merger between the Scottish Further Education Funding Council and the Scottish Higher Education Funding Council), chose the EFQM Excellence Model as its quality framework. Staff and stakeholder surveys were undertaken and a representa...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
2.2.1 Obtain stakeholder input into strategy formulation
6.4.2 Implement systems for managing the service

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