In 2003, to further improve the delivery of service excellence to their community through robust partnership working and a dedicated workforce the West Lothian Council Housing Services (WLCHS), Scotland, a local body housing manager, developed a tailor-made self assessment tool, amalgamated from criteria from several business improvement frameworks and standards including the EFQM Excellence Model, Charter Mark and the Investors in People Standard. All staff participated in annual assessments an...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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