In a drive to pursue continuous improvement the North Ayrshire Council Building Services, a UK local authority’s in-house building maintenance contractor, instituted the EFQM Excellence Model and applied Best Value (A UK Government initiative aimed at improving the quality of local government services) principles to guide the programme. The service provided learning opportunities for staff, became proactive in looking for best practice in environmental issues such as reduced landfill, use of ...

BPIR Categories

12.1 Formulate environmental management strategy
14.2.4 Conduct best practice/ process benchmarking
14.3.3 Implement an org-wide continuous improvemnt program

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