In 2000, Stow College, a UK Further Education College, chose the EFQM Business Excellence Model as the main driver for its continuous improvement strategy. The aim of the College was to provide a learning environment in which every student would be provided with the best opportunity to excel and realise their ambitions. The College developed a quality culture, focused on performance, results and targets, and looked for ways of driving improvements in service delivery. Employees took part in work...
BPIR Categories6.4.2 Implement systems for managing the service
14.3.3 Implement an org-wide continuous improvemnt program
2.2.1 Obtain stakeholder input into strategy formulation