The key customers of the Material Handling Centre (MHC) at Charleston Area Medical Centre (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, were internal departments of the CAMC Health System. From 2012 through to July 2015 the MHC sustained a 99.54% Fille Rate to Internal Departments, against the internal benchmark of 100%. In 2012 and 2013 CAMC outperformed Owens and Minor a Baldrige Winner supplier who achieved 99% and its own supplier who achieved 98.5%....

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