To be a premier Ford dealership, Don Chalmers Ford (DCF), a US Ford Motor Company franchise and winner of the 2016 Malcolm Baldrige National Quality Award, sought continuous improvement in net cash, working capital, and service absorption. Through its in-process system, DCF documented, deployed, and analysed day-to-day operations and work processes to ensure that key requirements were met. Process performance was analysed daily, weekly, and monthly. Of 20 in-process measures reported for support...

BPIR Categories

11.1.5 Manage financial risk
11.1.1 Develop budgets
11.1.4 Manage cash flow
15.3.1 Financial performance
15.6.11 Financial management

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