The World Fire Statistics 2004 revealed that the Singapore Civil Defence Force (SCDF), an emergency services provider and winner of the 2005 Singapore Quality Award, had delivered lowest fire deaths per 100,000 population. The survey provided comparative performance indicators for 22 countries, and revealed that Singapore consistently outperformed four other leading nations. Between 1997-1999 the…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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