Between 2003-2005, the City of Coral Springs, a US local authority and winner of the 2007 Malcolm Baldrige National Quality Award (Non Profit Sector), performed better than other International City/County Management Association benchmark cities. EMS call volume increased 14% since 2003 and Coral Springs achieved response times against ICMA benchmarked cities as follows: 2003 Coral…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.5.3 Activities to reduce & prevent nuisance/harm

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