Mount Carmel Health (Columbus, Ohio) had barely broken even in 2000 and had eliminated 200 positions. Employee turnover and satisfaction hit an all-time low. To avoid future layoffs and another year of poor financial performance the company initiated a plan to implement Six-Sigma methodology, one of the first in the healthcare industry in the USA.…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
6.4.1 Improve process/service performance
7.1.2 Invoice the customer
10.4.1 Manage business records and documents.

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