Tasked with managing 731 units,, the Fleet Management team at the US City of Greenville instituted incentive pay for technician certifications, tuition reimbursement, and paid training for their employees and internal ideas management. A fleet oversight committee provided a sounding board for customers and implementing cost--cutting and efficiency-improving processes led to enhanced levels of customer…

BPIR Categories

9.5.1 Develop performance management approach
6.3.2 Provide the service
6.4.2 Implement systems for managing the service

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