An anonymous utility company located in the South-eastern part of the USA decided to hire a consultant to help its gas division accelerate an installation process in order to cope with an increasingly strong demand. The flowchart for installing a gas meter for a new customer consists four departments of the division and one outside agency. The marketing department sells the job to the customer then the engineering department prepares for construction (9 days on average). Next the construction de...

BPIR Categories

6.1.1 Plan key production & delivery processes
14.3.2 Implement an improvement approach/method/technique

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