Credit Card fraud avoidance at MidwayUSA (MW), a US Internet retailer and winner of the Baldrige National Quality Award in 2009 and 2015, demonstrated sustained benchmark leadership levels that bettered both goals and competitor results. Cyber security preparedness against threats such as Computer virus, malware, phishing and hacking led to reductions in Credit Card Fraud, PCI Compliance and reduced Customer Dissatisfaction. In 2014 MW recorded fraud attempts in 0.02% of transactions compared to...

BPIR Categories

15.6.17 Ethical behaviour
15.6.18 Regulatory and legal compliance

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