A key indicator of productivity and efficiency at Memorial Hermann Sugar Land (MHSL) a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, was FTEs per AOB (Adjusted Occupied Bed), and MHSL demonstrated top decile performance from 2013 - 2016. Against the Truven Top Decile benchmark of 3.8 FTEs MHSL…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance
15.6.4 Market, selling & invoicing processes

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