Alignment and integration of business operations at Concordia Publishing House, a US religious publisher and winner of the 2011 Malcolm Baldrige National Quality Award, was accomplished via its cascading goal system. Goals and Action Plans were selected by the Leadership Team (LT). Corporate goals flowed down to Division/Department, and Individual goals via Goal Keepers, a visual reminder for each employee of their Personal, Department, and Division goals and how they supported the Corporate Goa...

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2.5.2 Develop & set organisational goals

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