The Morrison Construction Group, a UK organisation that utilises a balanced scorecard and the EFQM within its TQM culture developed an effective theme based on the scoring system of the game of golf to communicate performance levels throughout the workforce. To help understanding of their operations scorecard, benchmarking and progress, performance within the 18 key business drivers of the scorecard was represented graphically as scores against pars. These pars were set at above average (as det...

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