A heavy-equipment manufacturer experiencing a long and painful dispute with its union tried to improve its communications in order to control spiralling rumours and help provide the management's side of the story to striking employees. The leadership did this through two levels of group briefing: 1. Industrial relations and human resource executives held face-to-face group briefings with department managers. 2. Department managers held similar group briefings with their front line supervisors w...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
9.8.1 Manage labour-management relationships.
14.3.6 Provide ideas management & innovation processes

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