Bristol Tennessee Essential Services (BTES), a US utilities plus company and 2017 Baldrige National Quality Award recipient, built and managed relationships to obtain new customers by working with subdivision developers to provide incentives for building all electric homes with inspected heat pumps, load-managed water heaters and fibre optic services. The Business Development Manager also worked…

BPIR Categories

1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
4.1.1 Identify market segments & target customers

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