One method to measure Continuity of Care at Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, was the Timeliness of Start of Home Health Care. Through process effectiveness and efficiency for key work processes, HCM’s performance was better than its competitor. In 2012 HCM achieved a…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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