Hill Country Memorial (HCM), a US community hospital and winner of the 2014 Baldrige National Quality Award, focussed on compliance with all CMS and Joint Commission Core measures, and scored near to or better than its nearest competitor and the national top 20% benchmark each year from 2009 to 2012. HCM scored 99% against its…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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