Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, CAMC improved notification for critical outpatient lab studies and achieved sustained high performance for this key requirement. Against the College of American Pathologists Top Decile of 100%, CAMC achieved 97% in 2010 and 100% each year from 2011 thru to June 2015. CAMC also outperformed local competitors and the available benchmark for ultrasound follow-up for susp...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance
15.6.9 Delivery of products

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