Healthcare – Door-to-drug / needle time at an award winning medical centre

Due to process improvements for e-alerts the door-to-drug time for stroke patients at Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, compared favourably to the American Heart Association benchmark for Hospitals with 751+ beds. In 2011, against the benchmark of 100 minutes CAMC achieved77 minutes. In 2012, the benchmark was 90 minutes and CAMC achieved 70 minutes. In 2013 CAMC achieved 75 minutes against the benchm...

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.4.7 Employee efficiency/productivity performance
15.6.9 Delivery of products