Improvement in outpatient appointment scheduling times due to improved preadmission processes allowed Charleston Area Medical Centre Health System (CAMC), a US hospital system and winner of the 2015 Baldrige National Quality Award, to approach Institute of Healthcare Improvement (IHI) best practice. Against the IHI benchmark of two days to third next available WMC GYN appointment…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products

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