To optimize operations, the Virginia Mason Medical Centre, a US healthcare organisation, employed a Business Process Re-engineering approach. When the centre redesigned its back-pain clinic it negotiated with local employers to change how they paid for back care. The centre then applied the Toyota Production System to achieve operational improvements, and reduced the use of…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program
6.4.1 Improve process/service performance

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