Situated in a large Latino and Hmong community, the Children's Hospital Central California (CHCC) recognised that healthcare disparities were caused by differences in language, culture, beliefs, knowledge, low education levels and high levels of poverty. To improve health literacy, reduce the potential for medical errors, and increase patient and family involvement in patient care, the…

BPIR Categories

1.3.1 Build customer relationships
2.1.6 Identify social & cultural changes
1.3.2 Determine & provide customer contact mechanisms

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