The journey to excellence of the Bronson Methodist Hospital (BMH), a US tertiary medical centre and winner of the 2005 Malcolm Baldrige National Quality Award (health care sector), was evidenced by excellent clinical performance, unprecedented growth, strong financial performance, as well as superior customer service. To measure its healthcare performance BMH compared its performance with…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value
15.6.15 Continuous improvement & general measures

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